Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at (206) 623-8811 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Over 120 Years of Appliance Sales Experience         Proudly serving the Seattle Area since 1978         Over 90 Years of Delivery and Installation Experience

FAQs - Pre and Post Delivery

Delivery, Customer Care Support & Extended Warranty

Thank you again for choosing Metropolitan Appliance. We want you to be confident and prepared before and after your delivery. We're "The Only Appliance Store You'll Ever Need! because we care about your experience before and after delivery. To ensure that we can best accomplish this please review all of the information below which you'll need to stay informed and up-to-date:

Prior to Delivery Date:

  • We're so excited that your delivery is now scheduled! To help our technicians prepare for a successful installation, we ask that you fill out our Installation Success Form. Your assistance with this will help your delivery team install your appliances to the best of their abilities
  • Your Appliance Specialist will send you the form via email or text message, whichever is more convenient for you
  • To ensure we have enough time before your delivery, please complete the form 3 days before the delivery date
  • If you have any questions while filling it out, please don't hesitate to reach out to your Appliance Specialist via email, text, or phone

We're on the Way! - Day of Delivery:

  • 2 days prior to your delivery date, you'll receive a text message & phone call notification giving you a two hour window for our technician's arrival on delivery day
  • On the day of your delivery, you'll be able to see which Metropolitan Appliance teammates will be on your delivery team
  • To keep you up-to-date, you can track the team through the link provided in your day-of-delivery text. If your Metropolitan Appliance team is running late, you'll also be notified through text message or by your Appliance Specialist
  • Once your Metropolitan Appliance delivery team has left their previous job you'll be notified of their estimated ETA
FAQ Graphics

Need to Reschedule or Cancel Delivery:

  • If you or anyone in your home is feeling unwell, please let us know and we'll reschedule you for whatever day is more convenient for you
  • If unexpected circumstances arise, please notify us as soon as possible. If possible, at least a day ahead of delivery date
  • Please contact your Appliance Specialist by phone or text at (206) 623-8811

- Additional Questions or Concerns? -

Via email at sales@metropolitan appliance.com | Call or text at (206) 623-8811

Customer Care Support

Helping You Through The Process

Now that your appliances are delivered and installed in your home, what happens if something goes wrong? If you've recently purchased your appliance(s) from us, we may be able to set up service for you! How will you know if your appliance(s) fit within the criteria? Contact our Customer Service Department!

Side Image

Setting up Service:

If you're within the brand's warranty, our Customer Service team will set up service for you! Our team will ask for a picture of your model/serial tag. If you're unsure where to locate this, we'll guide you!

Outside Manufacturer Warranty:

Our team is still here to help! If you're outside the warranty, we'll give you all the necessary information to reach out to your appliance brand servicer.

- Customer Service Contact Information -

Via email at csr@metropolitan appliance.com | Call or text at (206) 623-8816

Consumer Priority Service Extended Warranty

Trusted and Rated By Millions Of Customers

We want you to be satisfied with your new appliances for years to come. Most manufacturers limit their warranty periods to one year of coverage, which allows them to keep appliance costs competitive. Ultimately, a 1 year warranty only guarantees a 1 year lifespan on your appliance. To ensure that this doesn't happen to you, we provide the option to purchase an extended warranty. If you've purchased an appliance from us within 6 months, you can still add and pay for an extended warranty!

- Why Do I Need an Extended Warranty? -

Warranty covers 100% parts and labor for total peace of mind

Covers anything that plugs in or power passes through

No hidden fees and deductibles or out-of-pocket expenses

True Extended Warranty In addition to manufacturer warranty

Food loss credit up to $250 for fridges and freezers

Trusted and Rated by millions of customers