Metropolitan Appliance Reviews

Everything was awesome! Sales, options, and timing of delivery. Delivery service was amazing. Our building and condo has some tight spaces. I worked with both Brandon and Dan in sales. All around, It was a fabulous experience. This time it was a new refrigerator. We bought a dishwasher about 5 years ago. Highly recommend.

Susan Shulenberger 2/24/2021

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Great service start to finish. Our fridge died without warning and we decided it would be better to replace it than repair it. Metropolitan Appliance had a bunch of great options in stock with competitive pricing and were able to deliver next day. Their showroom staff were helpful and easy to work with and their delivery crew was friendly, fast and professional.

Elizabeth Benko 3/17/2021

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Dan at Metropolitan Appliances has helped us two times with a full suite of appliances. He is knowledgeable, professional and helpful. He knows everything about the appliances and led us to the perfect choice based on our needs and not on how expensive they were. I highly recommend this store and especially Dan!

Judy Thomas 3/17/2021

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From start to finish, purchasing our washer and dryer from Metropolitan Appliance was by far the best experience we've had purchasing a home appliance. From ordering, to delivery, to installation, it couldn't have gone easier or smoother. In particular, the installation team did a superb job removing our old washer and dryer from a particularly tight space in our finished basement, without any damage to the walls. As well, they brought in the new machines without any damage and had them installed within minutes. Metropolitan Appliance will certainly be the first place we look for any future appliances.

Patrick S 3/28/2021

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Every strep of the process with Metropolitan Appliance went very smoothly. I knew which dishwasher I wanted, and I couldn’t find it in stock anywhere. Finally, I used the chat function on Metropolitan’s website, and the salesperson was able to locate the model that I wanted and let me know when it could be delivered and installed. It was the same price as big box retailers. I then purchased the dishwasher online, and the salesperson called me right away to schedule installation just a few days later. The installation crew, which is employed directly by Metropolitan, was polite and helpful. My kitchen has a very sloped floor, so it was challenging for them to get the dishwasher level. They did it without complaining, and everything looks and functions great. They also told me how well Metropolitan treats them, which made me feel even better about my purchase. I would definitely recommend them if you need an appliance!

Ashlen Strong 4/2/2021

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Everything start to finish was handled professionally. Had all of my questions answered when picking out the appliances we wanted and a great breakdown of the differences in brands and models. I felt like I was able to make a more educated decision because of it.Installation went without a hitch. Efficiently got everything set up and ran us through a couple features and basic maintenance (filter location, etc) after a successful test. No mess was left and installer was friendly and professional the entire time.Based on these experiences I highly recommend them for both purchase and installation.

Bobby Sarnoski 4/7/2021

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From the purchase day to installation everything was done above and beyond my expectations! Excellent service. I highly recommend Metropolitan Appliance

LILIANA EAGAN 4/10/2021

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Our fridge was in the process of dying.I shopped at metropolitan and got patient and thorough help trying to find a good fridge that would both fit in my space and be what I wanted. It wasn’t easy because my space was just a bit too short for most new refrigerator of 18 cubic feet or greater.We did find one model that would work and they had just one in stock in stainless so I took it and paid with my card.But the next day my wife and I went shopping around town and we found another better choice (larger taking advantage of the few extra inches of width we had available and required a slight modification of our cabinets)Once we realized we had a better choice we called back to metropolitan to see if they could get us that fridge in stainless. They could but they would have to order it and would take up to a month. I was trying to find where to rent a fridge in the meanwhile.At metropolitan they told me that they wanted me to get what I needed that was their number one concern so if I could find my fridge in stock somewhere and avoid renting that’s what I should do. They would rather have everything work out for me as well as possible rather than get the sale!That is what ended up happening. I can’t think of a better thing I could say about a company. I can also say that you get great personal service and guidance you might have a hard time finding elsewhere. Prices were also competitive. I will definitely return there next time I need an appliance.

Matt G 4/24/2021

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Our dishwasher caught on fire and I was able to have a new one from metropolitan appliance put in very efficiently on the phone, without having to go into the store .

Ava Cherry 5/14/2021

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This is my second experience with Metropolitan Appliance since purchasing a home in Seattle in March 2021. This purchase (a microwave and a washer/dryer set) took longer because none of the items I wanted were in stock, but Amy chatted with me while I was shopping online, explained everything, wrote me an estimate, and sold me the appliances on the phone. This was excellent because I knew exactly what I wanted and didn’t want to go into a showroom. She kept in touch throughout the process, including when there were manufacturing/delivery delays. Then, even though I was supposed to pick up the microwave in the showroom when it came in, she arranged for it to be delivered along with the W/D installation! Installers were professional, quick, and friendly. The W/D are perfectly level, despite my non-level floors. I highly recommend Metropolitan Appliance and will continue to shop there!

Ashlen Strong 5/18/2021

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We chose Metropolitan Appliance after a really negative post-purchase experience with another large appliance retailer and I'm so very glad we did. The service was excellent- both during purchase and after. Particularly afterwards as we had issues post-purchase (the Bosch review is for another place) and they did all they could to take care of it. The installation team (and we had a few!) were all so very professional, diligent and considerate of our home. Thank you!

Colin Bell 5/26/2021

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Very quick delivery and turnaround and amazing customer service! Very responsive and accommodating staff. Would definitely recommend!

Trusha Shah 6/17/2021

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Cannot say more great things about Metropolitan. We had just purchased a new home without a washer dryer. I ordered a washer/dryer from Costco 2 months before we needed it. After months of back and forth and deliveries that wouldn’t even show up, I cancelled the order and instead went with Metropolitan - and I’m SO glad I did. Ryan was so helpful over the phone and helped me find the right unit for us. He even helped us measure the appropriate rooms and stairways to make sure that the appliances would fit. Metropolitan was able to deliver my washer dryer within the week. The installation crew was professional, courteous, and very friendly. They completed the install very quickly, and even gave us an orientation as to how it worked. Will never go back to big box stores for appliances ever again - I will be a Metropolitan customer for life!

Vince Vu 7/2/2021

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Mario and Alex just delivered our knew refrigerator.Very personable young men who did an exceptionally good job delivering our new appliance. Great job!

Janet Quandt 7/2/2021

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Everyone in the store has been professional, friendly, and knowledgeable; and the delivery guys were friendly, careful, and efficient. Their prices are competitive and they are transparent about delivery timeframes.

Jeffrey Fracé 7/6/2021

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Awesome sales and delivery service. Couldn’t be happier with my appliances and the care that the delivery guys took each time I had a new appliance delivered and installed. Highly recommend!!

Emily Beedle 7/6/2021

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We learned our lesson the hard way and will never purchase appliances elsewhere again. Great customer service from start to finish! Thank you!

Ward Tingley 7/13/2021

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Great experience with my new Wolf Cooktop and Verona oven. Thank you Mario and Alex for the expert installation.

Marc Stifelman 7/15/2021

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Simply outstanding! We outfitted all-new appliances for our house. The whole experience was excellent: from the knowledgeable guidance on appliance selection, the extra help in dealing with manufacturer delays, and then the exceptionally talented and professional installers who truly went "above and beyond" despite a blizzard to get everything up to my place and installed perfectly!

Erik Van Eaton 1/16/2021

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After having so many issues with purchasing a dishwasher from a big box store down the street, I saw the excellent reviews for Metropolitan Appliance and decided to give them a try. The salesperson was excellent. He was knowledgeable about the products he sold and not at all pushy. He was patient with answering all of my questions. Everything was quick and painless with my dishwasher purchase and installation through Metropolitan Appliance. I will be going back there for my future appliance purchases.

Lynn Brown 10/7/2020

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Excellent customer service. I needed a new dishwasher ASAP and was able to find what I wanted on the website with "express delivery" specified and fifteen minutes later Metropolitan called to set up delivery, checked to see if I also needed install (yes please!), confirmed what the set up was in my house so they'd have the right hoses and connections, and scheduled service for the next day. The team that came out was professional and courteous, knew exactly what they were doing, took away the old appliance and installed and tested the new and then cleaned up after themselves. Masks/distancing precautions were all in place, including acceptance of delivery by a text link. I'm so glad this shop was recommended to me, and I'm not recommending them to everyone else. Shop local, and get the service you deserve!

donna cochener 10/14/2020

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It is not easy to find an appliance store that makes the whole buying experience good and easy. The person that helped us buy our refrigerator was not pushy, but open to give us recommendations. And the delivery service was a 10 stars!!!: they arrive on time, were extremely kind and did the installation pretty fast. We’ll keep choosing this store for any purchase we need for our home.

Virginia Zinna 9/21/2020

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Absolutely thrilled after two purchases. Customer service is top-notch and is absent in other companies.

Matt Alderman 9/24/2020

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Great place, trustworthy and a wide selection. We get all our appliances here.

Barett McGavock 8/4/2020

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Thanks to Dan Bach and the rest of the team for the above and beyond customer service! When our old fridge died, we bought a beautiful new standard-size KitchenAid from Dan. However, after seeing it in the space we realized we really needed a counter-depth fridge. The sales team fielded our panic call and calmly told us to hang on to the loaner for as long as it took to get the replacement delivered. Now we have the right size fridge and our kitchen is back to full strength!

Jacob Hall 6/26/2020

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My family has worked with Metropolitan Appliance three separate times, and are always impressed by their customer service and attention to detail. Jorge has installed all of our machines, and does an amazing job. We could not recommend enough!

EunJean Song 6/26/2020

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We had a great experience with Metropolitan Appliance, very nice sales person, and great delivery and install team. They were professional, knowledgeable and very friendly.

Joan Albee 6/12/2020

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Absolutely the best to work with!! We will always recommend Metropolitan Appliances to anyone looking for appliances! We love what we purchased and thanks to Metropolitan Appliances, they fit our needs perfectly. Thank you so much!!

Kristie Michel 5/22/2020

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It is always a pleasure to do business with Metropolitan Appliance. I met Aaron on a new development that he supplied the appliances for. His crew goes above and beyond. Their dedication to my project helped make it a success. I would never think of going anywhere else.

Russell Parks 3/18/2020

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I've bought both a dishwasher and range from Metropolitan Appliance and never had a bad experience nor felt unsure. They really do have the best deals, are local, and make you feel confident in your selection. Everyone that works there is so very knowledgeable and nice, they really do want you to get the best appliance for your needs and don't push you to getting something that is either too expensive or won't fit your needs. They are able to brainstorm with you and even just give you advice with no pressure to buy. 10/10 will always recommend them.

Elise Wayne 3/1/2020

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Great place! Friendly, non-pushy sales. I came in after doing a ton of research. I loved that they didn't talk down to me at all, as I've experienced with buying other appliances elsewhere. Was surprised they were familiar with the blog posts my old favorite appliance store in Boston does. Makes me feel they really know their industry. Delivery is scheduled shortly, and I love that they aren't contracting out for that but have their own team. I had planned to go to a few other places today to compare, but it just didn't feel necessary. If delivery goes smoothly, I'll be singing their praises to anyone who mentions needing appliance!

Jen Kramer 2/4/2020

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