Thank you for choosing Metropolitan Appliance! We are sure that you will be glad that you have chosen the best independently owned appliance supplier in Seattle. With the most knowledgeable specialists, our own talented and experienced installation team, and large showroom selection, know that you will be treated fairly in service to your satisfaction.
Terms Of Purchase
All retail purchases are required to be secured with a minimum 50% deposit. Custom ordered equipment is non-returnable, non-cancellable when ordered. Any balances remaining to be paid within 30 days of product arrival to our warehouse or at the time delivery is scheduled. No payment-upon-delivery terms are available. Metropolitan Appliance will make every effort to have your equipment arrive before your targeted delivery date. To retain allocation, all orders must be paid in full if stored for more than 60 days after the targeted delivery date.
Warranty Information
On top of the standard warranties that are on all of the items that we sell (length of warranty and warranty coverage vary by item), we also partner with Consumer Protection Services to offer additional warranties on all appliance purchases.
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Display and out of box items are sold “as is” and may not be covered by the original manufacturer’s warranty. Please see your Metropolitan Appliance associate for details on specific items.
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If you need assistance in reaching out to the manufacturer or authorized service company for warranty assistance, our customer service team will be able to assist you with your initial set up as well as any follow ups or communication between the service company and the manufacturer.
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Metropolitan Appliance will not be responsible for any installation, repair, replacement, or any additional charges (such as labor or parts) that may result from warranty service.
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Metropolitan Appliance makes no express or implied warranties. Metropolitan Appliance disclaims all warranties, whether implied by operation of law or otherwise, including, without limitation, all implied warranties of merchantability of fitness or fitness for a particular purpose.
Suitability & Completeness
Metropolitan Appliance is not responsible as to whether the product fits the space requirements, matches décor, and/or whether there is sufficient access for installation or use. Please confirm with your contractor and/or installer that the items that are being quoted and subsequently ordered constitute all the related products and parts needed for your project.
Material Return Information
Our goal and commitment to you, as our valued customer, is to provide you with the education and service to avoid any return or exchange issues. We do understand that these things happen and are able to offer you a full refund on your item if it is in proper condition for resale, in its undamaged original packaging, with all original parts and accessories within 10 days of purchase.
You will receive your refund back to the original form of payment at time of purchase. Though we process your refund immediately, it can take up to 14 days for your card issuer to credit the funds to your account. In the case of Cash payment, a full refund will be sent via check to you, within 2 weeks of the returned product’s receipt.
Given the unique nature of items that were special-ordered specifically to complete your sale, we are not able to cancel these items or return them. While these specially ordered pieces may be right for you and your kitchen, unfortunately they are not right for everyone and cannot be integrated into our inventory. In short, if the item was in stock at the time of purchase, it is returnable.
The sale of all clearance and display items is final; no refunds or returns will be available.
If we have installed your item, we will not be able to offer you a refund. However, we will be able to offer you a merchandise credit, minus a minimum of 15% as a restocking fee. This merchandise credit can be used on any future purchase through Metropolitan Appliance. Your restocking fee is determined by the condition of the returned merchandise. Any merchandise that has been modified, abused, altered, or damaged, is not eligible for return.
If your appliance is not able to be installed, our delivery and installation team will notify you of what needs to be changed to allow for the installation of the appliance to continue. You will be charged $90 per hour per team that is onsite to do your installation for the duration of your scheduled appointment.
If you find that your item is defective upon use, we must hear from you within 10 days of purchase. We would be glad to work with the manufacturer to troubleshoot and resolve this issue under the terms of their warranty.
Note on COVID-19 and the current state of availability:
As of early 2022, we are experiencing much longer than normal lead times on almost all items. These lead times will apply, not only to the original lead time when placing your order, but also to the time it will take to get a replacement item for the item that you returned. This is also true for the service side of the industry, appointment dates and part lead times are much further out than normal. Metropolitan Appliance will do our best to get you your appliances as soon as possible, but you should remain in contact with your Specialist. Please know that all lead times are prone to change.
Delivery and Installation Experience
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Your Metropolitan Appliance associate will discuss delivery and installation options relative to your specific order.
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Your items will be delivered by Metropolitan Appliance trucks and installed by Metropolitan Appliance installers.
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At the time of order, you will discuss how you would like your items delivered and/or installed. We can:
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Deliver your items in the boxes they are in and place them where you would like
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o Deliver and place your items in a location of your choice, removing the packing material and boxes and taking away the materials
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Deliver and install your items
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Delivery fees, installation fees, and mileage fees outside of our delivery area will be presented to you when your order is placed
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- Metropolitan Appliance will happily deliver and install any appliances that are purchased through Metropolitan Appliance. If your appliance was not purchased through Metropolitan Appliance, please ask us for a recommendation on installation companies that we trust.
- Our technicians will remove the existing appliance, and at your discretion, either move it to another location in your home, or haul it away for recycling. We can move it to another address for an additional charge. When moving all old appliances, they will need to be the same as the appliance that we are replacing.
If you have any special requests regarding delivery or installation, please let your Metropolitan Appliance associate know at the time of order.
Delays
Metropolitan Appliance will take reasonable measures to meet your desired delivery date. As a matter of courtesy, Metropolitan Appliance will provide the manufacturer supplied ETAs on all merchandise that has been special-ordered to satisfy your sale. These are estimates and should be regarded as such. Metropolitan Appliance assumes no liability for delivery delays no matter the cause for such delay. Under no circumstances shall Metropolitan Appliance be liable for any damages, whether direct, incidental, consequential, or otherwise, resulting from a delivery failure from the manufacturer.
Return Policy
Our goal and commitment to you, as our valued customer, is to provide you with the education and service to avoid any return or exchange issues. We do understand that these things happen and are able to offer you a full refund on your item purchased from Metropolitan Appliance stock if it is in proper condition for resale, in its undamaged original packaging, with all original parts and accessories within 10 days of purchase..
You will receive your refund back to the original form of payment at time of purchase. Though we process your refund immediately, it can take up to 14 days for your card issuer to credit the funds to your account. In the case of Cash payment, a full refund will be sent via check to you, within 2 weeks of the returned product’s receipt.
Given the unique nature of items that were special-ordered specifically to complete your sale,once shipped from the factory, we are not able to cancel these items or return them. While these specially ordered pieces may be right for you and your kitchen, unfortunately they are not right for everyone and cannot be integrated into our inventory. In short, if the item was in stock at the time of purchase, it is returnable.
The sale of all clearance and display items is final; no refunds or returns will be available.
If we have unboxed or installed your item, we will not be able to offer you a refund. However, if the item was furnished from our in-stock inventory and not special ordered, we will be able to offer you a merchandise credit, minus a minimum of 25% restocking fee. This merchandise credit can be used on any future purchase through Metropolitan Appliance. The amount of the restocking fee required for return is determined by the condition of the returned merchandise as well as the manufacturer’s individual restocking fees to Metropolitan Appliance. Any merchandise that has been modified, abused, altered, or damaged, is not eligible for return.
If your appliance is not able to be installed, our delivery and installation team will notify you of what needs to be changed to allow for the installation of the appliance to continue. You will be charged $160 per hour per team that is onsite to do your installation for the duration of your scheduled appointment.
Please inspect your equipment after delivery. All cosmetic issues must be reported within 5 days of receipt. If you find that your item is defective upon use, we must hear from you within 10 days of installation. We would be glad to work with the manufacturer to troubleshoot and resolve this issue under the terms of their warranty.
Note on COVID-19 and the current state of availability:
As of early 2022, we are experiencing much longer than normal lead times on almost all items. These lead times will apply, not only to the original lead time when placing your order, but also to the time it will take to get a replacement item for the item that you returned. This is also true for the service side of the industry, appointment dates and part lead times are much further out than normal. Metropolitan Appliance will do our best to get you your appliances as soon as possible, but you should remain in contact with your Specialist. Please know that all lead times are prone to change.
Refunds
You will receive your refund back to the original form of payment at time of purchase. Though we process your refund immediately, it can take up to 14 days for your card issuer to credit the funds to your account. In the case of Cash payment, a full refund will be sent via check to you, within 2 weeks of the returned product’s receipt.